Welcome to New Day Naturals (“we,” “our,” “us”). By accessing or using our website https://newdaynaturals.com/and placing an order, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please refrain from using our services.

1. General

• These Terms & Conditions apply to all users of the website, including browsers, customers, and contributors of content.
• We reserve the right to update or modify these terms at any time without prior notice.
• Continued use of the website constitutes acceptance of any changes.

2. Products & Information

• We sell fresh dairy products, organic oils, dry fruits, and related grocery items.
• Product images are for illustration purposes only; actual products may vary slightly due to natural processing.
• Prices, availability, and product details may change without notice.

3. Orders & Acceptance

• Placing an order constitutes an offer to purchase products.
• We reserve the right to accept or reject any order at our discretion.
• Orders may be cancelled if products are unavailable, incorrectly priced, or if misuse is suspected.

4. Pricing & Payments

• All prices are displayed in the applicable currency and may include or exclude delivery charges as shown at checkout.
• We accept cash and all major debit & credit cards on delivery.
• For contactless payments, a secure payment link can be provided upon request.
• In case of excess payment due to technical or card machine issues, the extra amount will be refunded within 48 hours.

5. Delivery

• Delivery timelines provided are estimates and may vary due to location, availability, or unforeseen circumstances.
• Customers are responsible for providing accurate delivery details.
• We are not liable for delays caused by factors beyond our control.

6. Refunds & Returns

• Due to the perishable nature of fresh products, returns are limited.
• A 100% refund of the billed amount will be provided for items with genuine quality issues, subject to verification.
• Approved refunds are processed the next day or within a maximum of 48 hours.
• Change-of-mind returns are not accepted.

(Please refer to our Refund Policy for full details.)

7. Health Disclaimer

• Our products are intended for general consumption only.
• We do not provide medical, dietary, or health advice.
• Customers are responsible for checking ingredients, allergies, and suitability before consumption.

8. Intellectual Property

• All content on this website, including text, images, logos, and design elements, is the property of New Day Naturals.
• Unauthorized copying, reproduction, or use of any content is prohibited.

9. User Conduct

You agree not to:

• Use the website for unlawful purposes
• Attempt to breach security or access restricted areas
• Upload false, misleading, or harmful content

10. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the amount paid for the relevant order.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.

13. Contact Information

For questions regarding these Terms & Conditions, please contact us through our website or customer support channels.

Email: newdaynaturalsuae@gmail.com