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Q1: Which areas do you deliver to?
We deliver across Dubai, Sharjah, Ajman, and selected areas in the UAE. Delivery availability will be confirmed during checkout.
Q2: How long does delivery take?
Most orders are delivered within 24–48 hours. Exact times depend on your location and product availability.
Q3: Is my order delivered safely?
Yes! We use hygienic packaging and temperature-controlled delivery for fresh dairy and perishable items to ensure quality and freshness.
Q1: What payment methods do you accept?
We accept cash on delivery and all major debit & credit cards.
Q2: Can I pay online?
Yes! For contactless payment, we can send you a secure payment link upon request.
Q3: What if I pay extra by mistake?
Any excess payment due to technical or card machine errors will be refunded within 48 hours.
Q1: Can I cancel my order?
Orders can be cancelled before dispatch. Once an order is dispatched, cancellations are not possible.
Q2: What is your return/refund policy?
We offer a 100% refund for items with genuine quality issues. Refunds are processed the next day or within 48 hours. Please note that change-of-mind returns are not accepted.
Q3: How do I report an issue with my order?
Contact us through our website or customer support with your order number and details. We will verify and resolve your concern promptly.